My EICR came back unsatisfactory — what now?
'Unsatisfactory' means the report found at least one C1, C2 or FI item. The fix is straightforward: the listed remedial work is carried out, then the electrician reissues the report (or a confirmation) as satisfactory. For rented homes, this must be done within 28 days. C3 items are recommendations and don't need fixing to pass.
What 'unsatisfactory' actually means
A report is marked unsatisfactory if it contains any C1 (danger present), C2 (potentially dangerous) or FI (further investigation) items. It's not a reflection on you — it simply means something needs putting right or looking into before the installation is signed off as safe. C3 codes are improvement recommendations and don't make a report unsatisfactory.
Getting it put right
The report lists each issue, so you (or your electrician) can quote and complete the remedial work. Minor items are often fixed on the same visit. Once the C1/C2/FI items are resolved, the electrician confirms the installation is now satisfactory and reissues the paperwork.
Landlords: the 28-day rule
If you let the property, the 2020 regulations require the remedial work to be completed within 28 days (or sooner if the report specifies), and you must give written confirmation that it's been done to the tenants and, if asked, the council.
Do I have to use the same electrician for the remedial work?
No — you can use whoever you like for the remedials, then have the installation re-confirmed as satisfactory. Using the original inspector is often simplest, as they already know the property.
Will I need a whole new EICR after the repairs?
Usually not a full new inspection — once the specific C1/C2/FI items are fixed, the electrician confirms the installation is satisfactory and updates the paperwork.
What if I do nothing?
For a home you own, the risk is yours — but C1/C2 issues are genuine safety concerns. For rented property, ignoring an unsatisfactory report breaches the regulations and can mean enforcement and fines.